Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Please be aware that returns must be sent back to us within 14 days of submitting the returns request.

In the unlikely circumstance you need to return an item to us, please submit a returns request via the contact form or by emailing us: cs@gymflexathletics.com.

Items must be returned in all original packaging (including dust bag) and in ‘as new’ condition. All tags must not have been removed and must be intact. Please make sure to include your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage. At this stage we are unable to cover return shipping costs.

If you need any assistance you can get in touch via email: cs@gymflexathletics.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on Used items or items without tags and original packaging, as well as sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Email: cs@gymflexathletics.com.

Return Address

1A Langdale Parade

Upper Green East

London, Surrey

CR4 2PF

United Kingdom